English French German Italian Portuguese Spanish Swedish

rotax brp

 

Customer Service Information Report (CSIR) Q & A

Submit CSIR form here


What is it for?
Where/how do I send it?
Does a CSIR report substitute for a warranty claim?
Why do I have to fill out things like propeller model?
Will I be contacted after I submit the CSIR?
I am not sure if I should submit a CSIR, what are the criteria?
I just have a small problem that does not affect flight safety, should I send in a CSIR?

What is it for?
The objective of the CSIR program is to report any condition that you believe might adversely affect the safe operation of your ROTAX Aircraft Engine.
top

Where/how do I send it?
The CSIR is entered and submitted on-line.
top

Does a CSIR report substitute for a warranty claim?
The CSIR form does not serve as a substitute for a warranty claim.  Although some of the information you submit on your completed CSIR form would also be required for a warranty claim, any such claim must be submitted directly to an independant Service Center (iSC) (See our Find Service section to locate an independant Service Center in your area).
top

Why do I have to fill out things like propeller model?
The CSIR form may be used to convey the details of service difficulties which may be found in the field. When potential service difficulties arise it is necessary to obtain certain information. This is why the form needs to be completely filled out.
top

Will I be contacted after I submit the CSIR?
You will receive a confirmation of your sending the report by email.
top

I am not sure if I should submit a CSIR, what are the criteria?
Any service difficulty that you believe is likely to affect safety and correct operation.

You do not need to submit an CSIR if:

1. The service difficulty is already addressed by way of a Maintenance Manual, Service Bulletin, Service Instruction, or Airworthiness Directive
OR
2. The service difficulty was a result of  improper maintenance or operation.
top

I just have a small problem that does not affect flight safety, should I send in a CSIR?
If you do not believe that the service difficulty will affect safety (see criteria) a CSIR is not needed. 

If you need help in solving a technical problem, there are numerous resources here on Rotax-owner.com. Use the Service Locator to contact your Regional Independent Service Center, Independent Repair Center, or locate iRMT's for assistance. Post your question on our Forums. If you have a full subscription, you can access our on-line technical articles. Also, you can search our complete online library of Rotax Service Information & Service Letter publications, which cover a wide range of subjects. There is a wealth of knowledge in those "SI" and "SL" documents... top