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1 year 6 months ago #17706 by papey
videos was created by papey
Hello
I signed up a few days ago and paid for this registration;
I can not read the videos that do not load;
yet I can trust myself to my account?
Thanks for your help
philippe :(

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1 year 6 months ago #17707 by admin
Replied by admin on topic videos
Philippe: I see you are logged in and your subscription is up to date.

Most likely a recent web browser update is making your browser block "FLASH" content by default. You will need to go into your web browser settings and enable "FLASH" for our website.

Please see the information posted here: www.rotax-owner.com/en/support-topmenu/u...the-website#FlashFix

(4th item on this page gives some instructional links to enabling FLASH in different web browsers...)

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5 months 2 weeks ago #21480 by rogerl1961
Replied by rogerl1961 on topic videos
i cleared my cache and that didn't help. Do the videos stop working sometimes? I need to view one today and it worked two days ago.

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5 months 1 week ago #21516 by admin
Replied by admin on topic videos
Our streaming video servers run 24/7, except for an occasional brief maintenance interval to apply security patches (last service reboot was 38 days ago). Usually if you have watched a video before but it's not playing for you now, that is because on your most recent playback attempt there was some temporary network interference somewhere between you and our servers (located on the west coast of Canada) which has garbled the video 'header'. A cache clear usually deletes the broken media header from your browser, and it should be fine again. Send me an email ( info@rotaxowner.com ) if you have a persistent issue with one or more videos and we'll do some troubleshooting...

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