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Customer Service Information Report (CSIR)

The objective of the Customer Service Information Report (CSIR) is to give an efficient way for Rotax Aircraft Engine Operators, Maintenance Technicians and Governmental Authorities a method to report any condition which may adversely affect safe operation of the engine.

The CSIR is not to be used for warranty or technical support inquiries.

 

Download the form. Fill in the form on your computer, and then 'print to PDF', or save as PDF (if your software is able to save while preserving your inputted data!). We recommend the free Foxit or Sumatra PDF readers. Alternatively, print it to paper and then scan your document to PDF. Please note that the 'fillable form' is particular when it comes to date formats: enter dates numerically as YYYY-MM-DD. Also, TTSN and TTSO must be entered as numbers.

 

CLICK HERE to download the CSIR FORM

 

 

After you have completely filled in the form and rendered your filled version to PDF, please email your PDF file to the ROTAX DISTRIBUTOR for your region:

 Australia (including) 
Brunei
Wallis and Futuna
Samoa
Vanuatu
Tuvalu
Tonga
Tokelau
Singapore
Solomon Islands
Palau
Pitcairn
Papua New Guinea
French Polynesia
New Zealand
Niue
Nauru
Norfolk Island
New Caledonia
Marshall Islands
Lao People's Democratic Republic
Kiribati
Heard Island and McDonald Islands
Micronesia
Fiji
Christmas Island
 gary@bertfloodimports.com.au
 Asia (including) 
Thailand
Philippines
Indonesia
Malaysia
China
Vietnam
Taiwan
Timor-Leste
Macao
Mongolia
Myanmar
South Korea
Cambodia
Hong Kong
Japan
 sales@peiport.com.hk
 India (including) 
Sri Lanka
India
Maldives
Nepal
Bangladesh
 info@varman.com
 Africa (including) 
Botswana
Burundi
Angola
Zimbabwe
Zambia
Western Sahara
South Africa
Mayotte
Uganda
Tanzania
Chad
Swaziland
Sao Tome and Principe
South Sudan
Somalia
Senegal
Sierra Leone
Sudan
Seychelles
Rwanda
Réunion
Namibia
Mozambique
Malawi
Mauritius
Madagascar
Lesotho
Comoros
Kenya
Equatorial Guinea
Ethiopia
Eritrea
Djibouti
Saint Helena, Ascension and Tristan da Cunha
 sales@cometaviationsupplies.co.za
 Italy (including) 
Portugal
Cyprus
Italy
Iraq
Bosnia and Herzegovina
Albania
Andorra
Turkey
San Marino
Serbia
Pakistan
Malta
Macedonia
Montenegro
Iran
Croatia
Greece
Gibraltar
Spain
 info@sorlini.com
 France (including) 
Egypt
Libya
Belgium
Tunisia
Monaco
Morocco
Luxembourg
France
Algeria
 info@moteuraerodistribution.com
 Germany (including) 
Switzerland
Bulgaria
Austria
Romania
Netherlands
Liechtenstein
Hungary
Germany
 info@franz-aircraft.de
 Russia (including) 
Belarus
Azerbaijan
Armenia
Uzbekistan
Ukraine
Turkmenistan
Tajikistan
Russian Federation
Moldova
Kazakhstan
Kyrgyzstan
Georgia
 info@aviagamma.ru
 Sweden (including) 
Aland Islands
Svalbard and Jan Mayen
Sweden
Norway
Latvia
Lithuania
Finland
Estonia
Denmark
 info@lycon.se
 United Kingdom (including) 
Ivory Coast
Congo
Central African Republic
Benin
Burkina Faso
Togo
Nigeria
Niger
Mauritania
Mali
Jersey
Iceland
Isle of Man
Ireland
Guinea-Bissau
Guinea
Gambia
Greenland
Ghana
Guernsey
Cabo Verde
Faroe Islands
Gabon
United Kingdom
Falkland Islands
Cameroon
 rotax@cfsaero.com
North America CSIR@rotech.ca
Central America CSIR@rotech.ca
South America CSIR@rotech.ca

 

(Regions not listed above: please refer to the DEALER LOCATOR MAP to obtain email address of your applicable distributor.)

 

FAQ

What is it for?
The objective of the CSIR program is to report any condition that you believe might adversely affect the safe operation of your ROTAX Aircraft Engine.

Where/how do I send it?
Once you have filled in the CSIR completely, please email your PDF file to the ROTAX distributor for your locality (see above).


Does a CSIR report substitute for a warranty claim?
The CSIR form does not serve as a substitute for a warranty claim. Although some of the information you submit on your completed CSIR form would also be required for a warranty claim, any such claim must be submitted directly to an independent Service Center (iSC) (See the  DEALER LOCATOR to locate an independent Service Center in your area).


Why do I have to fill out things like propeller model?
The CSIR form may be used to convey the details of service difficulties which may be found in the field. When potential service difficulties arise it is necessary to obtain certain information. This is why the form needs to be completely filled out.


Will I be contacted after I submit the CSIR?
You will receive a confirmation of your sending the report by email.


I am not sure if I should submit a CSIR, what are the criteria?
Any service difficulty that you believe is likely to affect safety and correct operation.

You do not need to submit an CSIR if:

1. The service difficulty is already addressed by way of a Maintenance Manual, Service Bulletin, Service Instruction, or Airworthiness Directive
OR
2. The service difficulty was a result of improper maintenance or operation.

I just have a small problem that does not affect flight safety, should I send in a CSIR?
If you do not believe that the service difficulty will affect safety (see criteria) a CSIR is not needed.