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Unable to view videos?????

in The Suggestion Box 10 years ago

  • Re: Unable to view videos?????

    by » 10 years ago

    I am a subscriber and I have 12 Mb/sec internet and the "new cylinders" video does not run on Firefox, Chrome or IE. I have no trouble with youtube or vimeo videos, etc. On Firefox I see "waiting for streamtest.rotaxowner.com" for several seconds and then nothing except a black square where I assume the video should be. On Chrome I just see the black square and on IE I see blank with no square. This is while I am logged in.

    I have Windows XP and automatic updates for my browsers so I believe they are up-to-date.

    This is obviously frustrating since I am a subscriber and can not view at least this video that I have tried.
      
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  • Re: Unable to view videos?????

    by » 10 years ago

    I'm in the same boat as I type this. Speedtest shows my internet connection right now as 28.82 MBps. I think there might be something wrong with your system. I'm a paid subscriber by the way.
      
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  • Re: Unable to view videos?????

    by » 10 years ago

    Do you know what video format they are issuing these in?
      
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  • Re: Unable to view videos?????

    by » 10 years ago

    I'm not sure, but I think they stream it in such a way that it doesn't buffer ahead like youtube does (so you can pause it and let it queue up on a slower connection). They do this so people can't steal it.

    I hate it though because when I'm at my hangar and on a 4G wifi hotspot it stutters like crazy.
      
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  • Re: Unable to view videos?????

    by » 10 years ago

    Same problem here when using IE 10 - no video box at all.

    Was able to view videos about a month ago.
      
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